Reporting to the Program Director, the Admissions Specialist is responsible for the management of the administrative functions for the Admissions Department and provide support with conducting assessments/intakes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs clinical assessments for admissions to Phoenix House programs; performs assessments and evaluations in keeping with Phoenix House policies and procedures.
- This includes but is not limited to interviewing prospective patients and relatives to obtain necessary and pertinent personal and financial data to determine eligibility and appropriateness of treatment and admission.
- Completes progress notes, and documents provisional diagnosis and medical necessity for treatment in client's Electronic Health Record and County systems, as applicable.
- Performs crisis intervention sessions for families who are seeking treatment.
- Completes the admissions process (which may include transportation) for assigned intakes with approval by their authorized representatives.
- Creates the patient's Electronic Health Record, as part of the admission process and responsible for data management related to assigned county, in-network insurance provider, and/or private pay patient individual charts,
- Maintains and provides a list of referrals for patients who do not meet the admissions criteria.
- Participates in both daily admission meetings and bi-weekly individual supervision meetings with Program Director.
- Communicate and coordinate with Program Director regarding prospective intakes.
- Actively establishes and maintains contacts and communications with various organizations and agencies to increase referrals.
- Verify insurance benefits of potential clients including the scope of coverage, health insurance, & share of the cost
- Maintain all required reporting functions and assure 100% completion of all admission paperwork as required by the agency, county, and other regularly bodies
- Ensures compliance with local, state, and federal confidentiality laws and regulations.
- Communicates pertinent clinical information to the clinical team that will assume care for the patient.
- Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
- Attends and participates in program and all staff meetings
- Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
- Other duties as assigned
- The Registered Admissions Specialist shall possess a
- High school diploma or its equivalent; and be registered as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS). or
- The Certified Admissions Specialist shall possess a
- Minimum of a high school diploma or its equivalent; and be Certified as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS).
- Minimum of one-year prior experience in a related field.
- Bachelor's degree in a related field preferred
- Experience in Substance Abuse or Mental Health preferred
- Experience with SPAC, DMH, Community Care Licensing, and other governing bodies preferred
- Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
- Proficiency in MS Office systems
- Ability to utilize an electronic medical record
- Proficiency with SPAC, DMH, Community Care Licensing, and other governing bodies
- Establish and maintain effective working relationships with others
- Communicate effectively with others both orally and in writing
- Ability to work effectively in a fast-paced changing environment
- Ability to establish and consistently enforce appropriate boundaries with patients
- Ability to model positive behavior and demeanor
- Understanding of addiction, co-occurring models, and treatment modalities
- Understanding of adult/adolescent development and family systems
- Excellent time management and organizational skills
- Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
- Skills and ability to engage and develop a rapport with patients and families of various backgrounds
- Bilingual in Spanish preferred
Job location: Santa Ana, CA
Job number: 346