Admissions Specialist (Full-time) (Santa, Ana)


POSITION SUMMARY

Reporting to the Program Director, the Admissions Specialist is responsible for the management of the administrative functions for the Admissions Department and provide support with conducting assessments/intakes. 

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Performs clinical assessments for admissions to Phoenix House programs; performs assessments and evaluations in keeping with Phoenix House policies and procedures.
  • This includes but is not limited to interviewing prospective patients and relatives to obtain necessary and pertinent personal and financial data to determine eligibility and appropriateness of treatment and admission.
  • Completes progress notes, and documents provisional diagnosis and medical necessity for treatment in client's Electronic Health Record and County systems, as applicable.
  • Performs crisis intervention sessions for families who are seeking treatment.
  • Completes the admissions process (which may include transportation) for assigned intakes with approval by their authorized representatives.
  • Creates the patient's Electronic Health Record, as part of the admission process and responsible for data management related to assigned county, in-network insurance provider, and/or private pay patient individual charts,
  • Maintains and provides a list of referrals for patients who do not meet the admissions criteria.
  • Participates in both daily admission meetings and bi-weekly individual supervision meetings with Program Director.
  • Communicate and coordinate with Program Director regarding prospective intakes.
  • Actively establishes and maintains contacts and communications with various organizations and agencies to increase referrals.
  • Verify insurance benefits of potential clients including the scope of coverage, health insurance, & share of the cost
  • Maintain all required reporting functions and assure 100% completion of all admission paperwork as required by the agency, county, and other regularly bodies
  • Ensures compliance with local, state, and federal confidentiality laws and regulations.
  • Communicates pertinent clinical information to the clinical team that will assume care for the patient.
  • Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
  • Attends and participates in program and all staff meetings
  • Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
  • Other duties as assigned

EDUCATION/EXPERIENCE/CREDENTIALS 

  • The Registered Admissions Specialist shall possess a
    • High school diploma or its equivalent; and be registered as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS). or
  • The Certified Admissions Specialist shall possess a
    • Minimum of a high school diploma or its equivalent; and be Certified as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS).
  • Minimum of one-year prior experience in a related field.
  • Bachelor's degree in a related field preferred
  • Experience in Substance Abuse or Mental Health preferred
  • Experience with SPAC, DMH, Community Care Licensing, and other governing bodies preferred
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy

 KNOWLEDGE, SKILLS, AND ABILITIES

  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic medical record
  • Proficiency with SPAC, DMH, Community Care Licensing, and other governing bodies
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work effectively in a fast-paced changing environment
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of adult/adolescent development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds
  • Bilingual in Spanish preferred
Job location: Santa Ana, CA

Job number: 346