Aftercare Case Manager (Full-Time) (Tulare County, CA)


Under the direct supervision of the Program Director, the Aftercare Case Manager is responsible for providing intensive case management, vocational counseling, substance abuse interventions, life skills, referrals to community services, educational counseling, support/process groups, parent/child bonding activities, and employment counseling.


  • Provides supportive case management services in collaboration with Probation and community partners to assess and deliver services within treatment plan, including educational plan, vocational plan, recreation and activity plans, health, substance use, and social service care to enhance continuity of care
  • Provide clinical consultation to referral resources, family members, and others to help support clients in their recovery
  • Monitors and records all activities in the client's chart in a timely manner, adheres to agency regulations
  • Maintains appropriate records such as ongoing progress notes, reports to referring agencies, discharge summaries and clinical case records as required by agency policies and procedures
  • Consistently meets agency productivity expectations
  • Completes and maintains all documentation of services delivered which includes individual records, group notes and general communication logs.
  • Participates in case conferences, staff meetings and community meetings as needed
  • Coordinates service provision with family, school staff, probation officers, county workers, etc.
  • Collaborates with members of the multi-disciplinary treatment team for the delivery of a full spectrum of clinical services.
  • Participates in the quality improvement projects,
  • Complies with local, state and federal confidentiality laws and regulations
  • Upholds and promotes the mission statement and shared values of Phoenix House
  • Other duties as assigned


  • 2-3 years progressive experience working as a case manager, preferably within a drug or alcohol treatment setting
  • AOD Registration/Certification preferred
  • Bachelor's degree (in social science) preferred
  • Additional experience may be substituted for educational requirement or additional education may be substituted for experience
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds
  • Working knowledge of the family patterns, child-rearing practices, special needs, traditions and values of the ethnic and cultural groups served by the program
  • Ability to work days, evenings, and weekends
  • Bilingual in Spanish preferred
Job Location: Tulare County, CA
Job Number: 516