Clinical Manager (Full-time) (Santa Ana, CA)

Salary: $80,000 to $90,000


Reporting to the Senior Program Director, the Clinical Manager leads and directs the clinical services provided at the program location. The Clinical Manager is responsible for ensuring clinical outcomes through the effective delivery of trauma-informed, evidence-based services to patients and family members.  The Clinical Manager provides clinical and administrative supervision to staff in the delivery of direct service to patients and ensuring the successful integration of treatment.  Employee exercises independent judgment and discretion and reports to the Program Director. 



  • Direct clinical, care coordination staff relations, including supervision, recruiting, interviewing, hiring, orientation, training, staff evaluations, corrective actions, and recommending termination.
  • Oversees the planning and implementation of training, onboarding programs for the development of Phoenix House clinical, Outpatient, Residential, Withdrawal Management, and care coordination staff. Ensures that staff is adequately trained to deliver EBPs.
  • Oversees, Creates and maintains Counselor, Care Coordinator, Recover Support workers and clinician schedules
  • Works with counselors in all areas of their job functions and facilitates open, consistent, skill-focused clinical and administrative supervision and staff development, documenting as needed.


  • Confirms quality service delivery through completion and submission of documentation (progress notes, service plans, assessments, treatment plans, notes to chart.  Reviews and signs all contract required clinical documentation
  • Creates and oversees the implementation of the clinical group schedule to ensure conformance with contract, state, and federal requirements. 
  • Ensures that treatment practices within the residential program meet clinical regulations and quality guidelines.
  • Oversees clinical staff in the development of treatment/recovery plans, ensuring that such plans address all facets of a resident's treatment -- mental health, substance abuse, education, and vocational rehabilitation
  • Oversees care coordination staff in the development of transition plans, ensuring that such plans address all facets, including housing, step down services, employment, etc.
  • Meets with staff weekly to evaluate the progress of residents and treatment plan coordination
  • Responsible for all quality assurance requirements in partnership with the QA Team, quality record-keeping using an electronic health record, and health and safety of unit and patients and staff. 
  • Supervises and sustains therapeutic milieu and the delivery of evidence-based services for patients individually and in groups. Responsible for conducting regular chart reviews in partnership with QA for peer reviews, ensuring that all appropriate record-keeping is performed on a timely basis and that all governing agency regulations are fulfilled.
  • Oversees and monitors the timely and accurate completion of all Welligent patient notes, Treatment plans, problem lists, charts, reports, and other documentation related to the treatment and progress of patients in the program.  These reports include but are not limited to individual and weekly progress notes, documentation of attendance and participation in-group, didactics, and family sessions.  Documentation includes EHR Welligent, electronic, and/or paper documents.
  • Attend and participate in (un)scheduled supervision meetings with assigned clinical supervisor to discuss and review individualized development plans and pressing concerns which can include workplace safety suggestions Attends and participates in shift change meetings, clinical reviews, staff meetings, and other treatment team meetings in accordance with program needs.
  • Oversees and/or leads the clinical case review process; supports, monitors, and implements clinical and recovery support programming for all phases of treatment
  • Participates and follows through an any needed continuing Quality improvement initiatives, including chart audit reviews, quality improvement committee, and Health & Safety Committee meetings. 
  • Works with the Operations Manager to review complaints made by patients and decide upon the action to be taken to handle the complaint. Ensures all grievances are completed for all reported incidents and reviewed for timely reviews and outcomes.
  • Adheres to the professional ethics and conduct of standards as established by professional licensure, the policies of Phoenix House, and legal, funding, and regulatory requirements.


  • Ensures each billable staff maintains appropriate caseload to reach the weekly expectation of patient contact and budgeted hours.
  • Reviews daily units of service to ensure contract billable service requirements are met or exceeded by clinical, care coordination, admissions, and nursing staff.
  • Manages staff labor costs of clinical and care coordination staff.

Secondary Duties

  • Provides direct clinical services (i.e., crisis intervention/de-escalation, assessment, counseling, family therapy, referrals, and discharge planning) to residents as needed.
  • Leads Workshops and individual or group therapy sessions, as needed, in conjunction with other clinical staff. 


The incumbent in this position supervises lower level staff


  • Two years post licensure with the ability to provide clinical supervision (no previous supervision experience required) preferred, but not required or licensed under 2 years but with previous managerial experience in a related field
  • Clinical experience in substance use disorder treatment preferred
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For-Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with patients, families, other staff members, department heads, visitors, external agencies and community
  • members
  • General Understanding of the residential medical model of treatment, SUD treatment practices, group facilitation utilizing Evidenced Based Treatments and continuing care practices that lead to successful discharge transitions for all assigned patients
  • Strong crisis management, conflict resolution, and de-escalation skills.
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds
  • Bilingual in Spanish preferred


Job Location: Santa Ana, CA 

Job Number: 596