Reporting to the Program Director, the Clinical Manager leads and directs the
clinical services provided at the program location. The Clinical Manager is
responsible for ensuring clinical outcomes through the effective delivery of
trauma-informed, evidence-based services to patients and family members. The Clinical Manager provides clinical
supervision to staff in the delivery of direct service to patients and ensuring
the successful integration of treatment.
Employee exercises independent judgment and discretion and reports to the
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Direct clinical,
admissions, and care coordination staff relations, including supervision,
recruiting, interviewing, hiring, orientation, training, staff evaluations, corrective
actions, and recommending termination.
- Oversees the planning
and implementation of training and onboarding programs for the development of
Phoenix House clinical, nursing admissions, and care coordination staff.
Ensures that staff is adequately trained to deliver EBPs.
- Creates and maintains
Counselor, Care Coordinator, Nursing and Admissions work schedules
- Works with counselors in
all areas of their job functions and facilitates open, consistent,
skill-focused clinical supervision and staff development, documenting as
- Confirms quality service
delivery through completion and submission of documentation (progress notes,
service plans, assessments, treatment plans, notes to chart. Reviews and signs all contract required
- Creates and oversees the
implementation of the clinical group schedule to ensure conformance with
contract, state, and federal requirements.
- Ensures that treatment
practices within the residential program meet clinical regulations and quality
- Oversees clinical staff
in the development of treatment/recovery plans, ensuring that such plans
address all facets of a resident's treatment -- mental health, substance abuse,
education, and vocational rehabilitation
- Oversees care
coordination staff in the development of transition plans, ensuring that such
plans address all facets, including housing, step down services, employment,
- Meets with staff weekly
to evaluate the progress of residents and treatment plan coordination
- Responsible for all
quality assurance, quality record-keeping using an electronic health record,
and health and safety of unit and patients and staff.
- Supervises and sustains
therapeutic milieu and the delivery of evidence-based services for patients individually
and in groups. Responsible for conducting regular chart reviews, ensuring that
all appropriate record-keeping is performed on a timely basis and that all
governing agency regulations are fulfilled.
- Oversees the timely and
accurate completion of all Welligent patient notes, charts, reports, and other
documentation related to the treatment and progress of patients in the
program. These reports include but are
not limited to individual and weekly progress notes, documentation of
attendance and participation in-group, didactics, and family sessions. Documentation includes EHR Welligent,
electronic, and/or paper documents.
- Attend and participate
in (un)scheduled supervision meetings with assigned clinical supervisor to
discuss and review individualized development plans and pressing concerns which
can include workplace safety suggestions Attends and participates in shift
change meetings, clinical reviews, staff meetings, and other treatment team
meetings in accordance with program needs.
- Oversees and/or leads
the clinical case review process; supports, monitors, and implements clinical
and recovery support programming for all phases of treatment
- Participates in all
quality assurance initiatives, including chart audit reviews, quality
improvement activities, and Health & Safety Committee meetings.
- Works with the
Operations Manager to review complaints made by patients and decide upon the
action to be taken to handle the complaint.
- Adheres to the
professional ethics and conduct of standards as established by professional
licensure, the policies of Phoenix House, and legal, funding, and regulatory
- Ensures each billable
staff maintains appropriate caseload to reach the weekly expectation of patient
contact and budgeted hours.
- Reviews daily units of
service to ensure contract billable service requirements are met or exceeded by
clinical, care coordination, admissions, and nursing staff.
- Manages staff labor
costs of clinical, care coordination, admissions, and nursing staff.
- Oversees the operations
of the admissions team.
- Ensures the program
maintains budgeted census and payor mix.
- Works with the
Operations Manager to review and approve all facets of discharge planning.
- Oversees the operations
of the nursing team.
- Ensures the nursing
practices meet all contract, state and federal requirement
- Provides direct clinical
services (i.e., crisis intervention/de-escalation, assessment, counseling,
family therapy, referrals, and discharge planning) to residents as needed
- Leads Workshops and
individual or group therapy sessions, as needed, in conjunction with other
or LCSW preferred license issued by the State of California, plus a minimum of
two years of post-licensure experience.
have clinical supervisor certification
maintain licensure as a condition of employment.
years of clinical experience in substance use disorder treatment
years of supervisory experience leading a clinical team
maintain a valid California Drivers' License, have proof of automobile
insurance and maintain a safe driving record based on Phoenix House policy
commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE
For– Integrity, Collaboration Appreciation, Respect, Excellence, and
in MS Office systems
to utilize an electronic healthcare record
and maintain effective working relationships with others
effectively with others both orally and in writing
to work in a fast-paced environment and to make decisions independently and
communicate effectively when dealing with patients, families, other staff
members, department heads, visitors, external agencies and community members
Understanding of the residential medical
model of treatment, SUD treatment
practices, group facilitation utilizing Evidenced Based Treatments and
continuing care practices that lead to successful discharge transitions for all
crisis management, conflict resolution, and de-escalation skills.
to establish and consistently enforce appropriate boundaries with patients
to model positive behavior and demeanor
of addiction, co-occurring models, and treatment modalities
of patient development and family systems
time management and organizational skills
to be flexible; problem solver, self-directed; customer service-oriented, and
and ability to engage and develop a rapport with patients and families of
in Spanish preferred
Job Location: Lake View Terrace, CA
Job ID: 90