Detox Coordinator (Full-Time) (Santa Ana, CA)


Reporting to the Operations Manager, the Detox Coordinator is responsible for the clinical, administrative and budgetary operations of the programs. This position oversees the providing of all detox services and  is responsible for assisting in ensuring the safety, security and efficiency of the program and support staff for the assigned shift/team. The position also maintains responsibility for upholding all relevant regulations established by the State, County or Federal Government.


  • Overall reasonability for planning, development, supervision and coordination of policies and procedures within the detox treatment program.
  • Monitors and ensures contract requirements are met as defined by the Alcohol and Drug Program Administration and other agencies as appropriate.
  • Ensures all required reports for governing or funding agencies are completed in accurate and timely fashion.
  • Responsible for establishing and maintaining relationships with multiple referral sources.
  • Attend and participates in designated meetings, conferences, speaking engagements and media appearances as required.
  • Supervises the detox staff and conducts staff meetings/case conferences. Monitors and conducts the progress of clients in charts in a timely manner.
  • Directs staff by assigning specific duties and issuing written or verbal instructions.
  • Monitors and conducts case management linkage to next level of care, creates treatment plans with clients, liaison with Probation/Parole Officer or as applicable regarding client progress.
  • Conducts and/or reviews and approves all clinical documentation (assessments, reassessments, treatment progress, treatment plans, and client coordination of care plan) and conducts regular quality assurance and quality improvement reviews to ensure that all appropriate record-keeping is performed on a timely basis and that all governing agency regulations are fulfilled.
  • Responsible for the development and coordination of community involvement, outreach and support.
  • Supervises and may perform one to one counseling, supervises and/or participates in group encounters, supervises and/or participates in all official functions of the program including community group meetings.
  • Assess and evaluate strengths and weaknesses of staff; develop methods to utilize and enhance strengths, isolate and minimize weaknesses.
  • Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time.
  • Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
  • Responsible for the interviewing and hiring of Recovery Support Staff (all shifts) and Residential Technicians.
  • Responsible for providing day-to-day supervision of all Recovery Support Staff and clients. Provides spontaneous and unscheduled attendance and review of all treatment components.
  • Assists the Operations Manager to ensure the safety, security, and efficiency of the program at all times. Conducts contraband searches in accordance with policy and procedures
  • Provides client supervision in a safe, therapeutic setting. Documents room/bed checks and facility checks as required by policies and procedures.
  • Assists in scheduling fire, earthquake, and all other required drills per facility licensure and documents as appropriate.
  • Assists with and conducts investigations of major incidents in the community as necessary.
  • Responsible for scheduling to ensure adequate direct care staffing to provide support and security to the treatment community within state and federal compliance guidelines
  • Maintains accurate documentation in staff logs, client charts, facility forms, and other reports in a timely manner in accordance with policies, procedures, and regulations. Documents all notes, occurrences, and incidents in the Electronic Health Record as required and by the end of each shift.
  • Participates and facilitates the occurrence of shift change. Ensures that all occurrences/incidents are documented appropriately, facility and cabinets are secure, supplies are stocked for the next shift, and that all keys and other property are accounted.  Reports and checks for damages, safety issues, or another program/facility concerns.
  • Other duties as assigned


The incumbent in this position supervises the detox team.


  • Master's Degree in Social Work, Marriage and Family Therapy or related field
  • AMFT or ACSW with current California Board of Behavioral Sciences (BBS) Registration
  • LMFT or LCSW with current California Board of Behavioral Sciences (BBS) Registration, preferred
  • Must maintain registration/licensure as a condition of employment.
  • Two (2) years post licensure highly preferred
  • Experience in Substance Abuse and Mental Health preferred
  • Experience with OCHCA, SAPC, DMH, Community Care Licensing, and other governing bodies preferred
  • Evidenced-Based Trained/Certified in TF-CBT, SS Preferred
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work effectively in a fast-paced changing environment
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds
  • Bilingual in Spanish preferred

Job location: Santa Ana, CA

Job number: 272