ECM Care Coordinator (Full-time) (Lake View Terrace, CA)


Reporting to the Clinical Manager, the ECM Care Coordinator (CC) is responsible for providing case management services to an assigned caseload of patients diagnosed with mental health and substance use disorders. The CC is responsible for assessing client needs, developing, implementing and reviewing service plans, and working with Phoenix House staff and other community resources in meeting/achieving client service needs.


  • Complies with productivity standards of the Agency and maintains an appropriate caseload to reach the budgeted daily expectation of billable hours.
  • Submits timely documentation (progress notes, assessments, treatment plans, notes to chart) as outlined in policy and measured via productivity reports.
  • Completes and maintains all documentation of services delivered, which includes individual case management records, group notes, and general communication logs.
  • Provide clinical consultation to referral resources, family members, and others to help support clients in their recovery
  • Attends and participates in weekly staff meetings, case conferences, community meetings, and program and family gatherings.
  • Assists all clients through the care system (Phoenix House, partner providers, and external resources as needed) by acting as a patient advocate and navigator.
  • Sets and schedules appointments with care providers as recommended by doctor's orders, treatment plan, and/or treatment staff, including patient follow-up after appointments.
  • Assists clients in obtaining health insurance through any and all eligible means, if not already covered.
  • Facilitates client and family education regarding health conditions/diagnoses, including making self-available for parent questions and concerns.
  • Assists the treatment team in finding needed resources for clients and families
  • Coordinates continuity of patient care with patients and families following admission and discharge, including creating and maintaining a case management (transition) plan.
  • Assists support staff in daily patient interactions as needed and as available.
  • Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.
  • Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to Managed Care Initiatives.
  • Evaluates clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
  • Responsible for dealing competently and courteously with external partners and customers (federal, state, agency, and local government officials) Board Members, volunteers, prospects, donors, clients, and other Phoenix House staff.
  • Develops positive workplace relationships in accordance with Phoenix House Policy and Procedures with staff and peers by offering appropriate support within a nurturing environment while maintaining a high level of professionalism. Oversee and ensure a client-centered approach to service delivery and program operations region-wide
  • Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
  • Attends and participates in program and all staff meetings
  • Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
  • Other duties as assigned


The Care Coordinator shall possess a

  • The Care Coordinator II shall possess a
    • Minimum of a high school diploma or its equivalent; and have a minimum of two years in the mental health, substance use, or related field.
  • Bachelor's degree in a related field preferred must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work effectively in a fast-paced changing environment
  • Ability to model positive behavior and demeanor
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Knowledge of the dynamics of alcohol/drug-related problems and their impact on patients and their families;
  • The social factors involved in substance abuse;
  • The principles and techniques of rehabilitation counseling and their application to individuals possessing chemical dependencies;
  • Community resources available to persons with alcohol/drug-related problems;
  • The physiological and psychological effects of chemical dependency;
  • General social, economic and health problems;
  • Ability to interview and counsel;
  • Bilingual in Spanish preferred
Job Location: Lake View Terrace, CA
Job Number: 529