New Program, Position Starts July, 1, 2020
In-Custody Care Coordinator
Reporting to the Program Director, the In-Custody Care Coordinator (CC) is
responsible for providing case management services to an assigned caseload of
patients diagnosed with substance use disorders. The CC is responsible for
assessing client needs, developing, implementing and reviewing service plans,
and working with Phoenix House staff and other community resources in
meeting/achieving client service needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Complies with productivity standards of the Agency and
maintains an appropriate caseload to reach the budgeted daily expectation of
- Submits timely documentation (progress notes,
assessments, treatment plans, notes to chart) as outlined in policy and
measured via productivity reports.
- Completes and maintains all documentation of
services delivered, which includes individual case management records, group
notes, and general communication logs.
- Provide clinical consultation to referral resources,
family members, and others to help support clients in their recovery
- Attends and participates in weekly staff meetings,
case conferences, community meetings, and program and family gatherings.
- Assists all clients through the care system (Phoenix
House, partner providers, and external resources as needed) by acting as a
patient advocate and navigator.
- Sets and schedules appointments with care providers
as recommended by doctor's orders, treatment plan, and/or treatment staff,
including patient follow-up after appointments.
- Assists clients in obtaining health insurance
through any and all eligible means, if not already covered.
- Facilitates client and family education regarding
health conditions/diagnoses, including making self-available for parent
questions and concerns.
- Assists the treatment team in finding needed
resources for clients and families
- Coordinates continuity of patient care with patients
and families following admission and discharge, including creating and
maintaining a case management (transition) plan.
- Assists support staff in daily patient interactions
as needed and as available.
- Promotes clear communication amongst a care team and
treating clinicians by ensuring awareness regarding patient care plans.
- Participates on a team for data collection, health
outcomes reporting, clinical audits, and programmatic evaluation related to
Managed Care Initiatives.
- Evaluates clinical care, utilization of resources,
and development of new clinical tools, forms, and procedures.
- Responsible for dealing competently and courteously
with external partners and customers (federal, state, agency, and local
government officials) Board Members, volunteers, prospects, donors, clients,
and other Phoenix House staff.
- Develops positive workplace relationships in
accordance with Phoenix House Policy and Procedures with staff and peers by
offering appropriate support within a nurturing environment while maintaining a
high level of professionalism. Oversee and ensure a client-centered approach to
service delivery and program operations region-wide
- Attends all required staff training sessions in
accordance with Phoenix House and state licensing requirements, completes all
training on time
- Attends and participates in program and all staff
- Adheres to and promotes the Phoenix House Mission,
Vision, and Values while acting as a role model for others
The Care Coordinator shall possess a
- The Care Coordinator I shall possess a
- High school diploma or its equivalent; and be registered as an Alcohol
and Drug (AOD) Counselor recognized by The Department of Health Care Services
- The Care Coordinator II shall possess a
- Minimum of a high school diploma or its equivalent; and be certified as
an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care
- Minimum of one-year prior experience in a related
- Bachelor's degree in a related field preferred
maintain a valid California Drivers' License, have proof of automobile
insurance and maintain a safe driving record based on Phoenix House policy
- Demonstrated commitment and adherence to Phoenix
House Mission, Vision, and Values: I CARE For- Integrity, Collaboration
Appreciation, Respect, Excellence, and Forward-Thinking
- Proficiency in MS Office systems
- Ability to utilize an electronic healthcare record
- Establish and maintain effective working
relationships with others
- Communicate effectively with others both orally and
- Ability to work effectively in a fast-paced changing
- Ability to model positive behavior and demeanor
- Excellent time management and organizational skills
- Ability to be flexible; problem solver,
self-directed; customer service-oriented, and collaborative
- Knowledge of the dynamics of alcohol/drug-related
problems and their impact on patients and their families;
- The social factors involved in substance abuse;
- The principles and techniques of rehabilitation
counseling and their application to individuals possessing chemical
- Community resources available to persons with
- The physiological and psychological effects of
- General social, economic and health problems;
- Ability to interview and counsel;
- Bilingual in Spanish preferred
Job Location: Orange, CA
Job ID: 204