In-Custody Program Director
Reporting to the Senior Program Director, the In-Custody Program Director leads
and directs the overall management, organization, strategy, and operations of
the Phoenix House In-Custody Substance Abuse Program. The In-Custody Program
Director is responsible for the effective delivery of trauma-informed,
evidenced-based services to patients, providing leadership, management and
clinical supervision to staff in the delivery of direct service to patients,
and ensuring the successful integration of treatment and educational services.
The In-Custody Program Director is responsible for ensuring pillar outcomes are
met; People, Quality & Performance.
Employee exercises independent judgment and discretion and reports to
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for employee staffing, on-boarding,
retention, and administration across assigned programs. Performs managerial
duties including recruitment, interviewing, hiring, training, evaluating
program supervisory and administrative staff; oversees recruitment and
supervision of consultants; manages performance, conducts performance
appraisals and recommends salary increases; takes disciplinary measures as
- Developing a plan for the orientation, development,
and training of staff.
- Institutes and supports employee supervision and
coaching system that supports employee development and advancement.
- Lead a high performing team by developing viable
business plans targeting contract maximization or revenue growth
- Defines programs success indicators/measures and
engages in data-based reviews of programs performance against
indicators/measures. Prepares and/or manages monthly statistical reporting of
program services and other reports required
- Ensures the delivery of in-custody services
- Ensures the safety and wellbeing of patients by
developing and maintaining a therapeutic milieu.
- Responsible for all quality assurance, quality
record-keeping using an electronic health record, and health and safety of unit
and patients and staff. Documentation utilizing an electronic health record
system is required.
- Oversee and coordinate efforts to ensure the program
meets or exceeds performance standards as established by the agency, regulatory
bodies (HCA, CARF), contractors, and other agency stakeholders.
- Ensures the safety and wellbeing of patients by the
creation and maintenance of a trauma-informed milieu by initiating and
monitoring program activities
- Developing written policies, procedures, and
practices for continuous quality improvement.
- Observing and interacting with staff, patients, and
other individuals, as necessary, to ensure the quality of care for patients and
- Adheres to the professional ethics and conduct of
standards as established by professional licensure, the policies of Phoenix
House, and legal, funding, and regulatory requirements.
- Provides leadership to the programs and directs the
overall management, organization, and operations of all services and related
activities for the In-Custody Program.
- Establishes, implements, and monitors program goals,
objectives, corrective action plans, and procedures, conferring with
organization leaders, peers and staff, as necessary.
- Develops and monitors annual operating plan and
budget for all assigned programs, in coordination with Finance. Manages the fiscal operation of these
programs to meet or exceed annual budget expectations; participates in the
preparation of annual budget projections or adjustments; monitors expenditures;
provides input and coordinates with staff to ensure adherence to budget.
- Ensures program meets billing expectations.
- Preparing the facility's budget and managing
expenditures according to the facility's budget limitations.
- Responsible for building successful business
relationships with referral sources, local stakeholders, and payors.
- Maintains advanced knowledge regarding industry
standards, regulatory changes, innovations, and trends for program development
- Maintains knowledge of program standards and
policies developed by Phoenix House, licensing and other governing bodies;
develops personal and professional knowledge by attending educational
workshops/conferences, reviewing professional publications, establishing
personal networks, benchmarking state-of-the-art practices and participating in
- Participates, co-leads, and/or coordinates, as
needed, on appropriate committees or teams in support of the organization's
mission, implementation of strategic plan and direction. Actively participates in the organization's
policy assessment, development, implementation, and review.
- Oversees the operations of the admissions team.
- Ensures the program maintains budgeted census and
- Oversees the operations of the Medical Director and
- Ensures the medical director and nursing practices
meet all contract, state and federal requirement
master's degree in Health Care Administration or related field from an
accredited college or university, plus a minimum of two years of leadership
experience in a residential treatment facility or a similar setting.
Certified as an Alcohol and Drug (AOD)
Counselor recognized by The Department of Health Care Services (DHCS).
maintain a valid California Drivers' License, have proof of automobile
insurance and maintain a safe driving record based on Phoenix House policy
- Demonstrated commitment and adherence to Phoenix
House Mission, Vision, and Values: I CARE For- Integrity, Collaboration
Appreciation, Respect, Excellence, and Forward-Thinking
- Proficiency in MS Office systems
- Ability to utilize an electronic healthcare record
- Establish and maintain effective working
relationships with others
- Communicate effectively with others both orally and
- Ability to work in a fast-paced environment and to
make decisions independently and communicate effectively when dealing with
patients, families, other staff members, department heads, visitors, external
agencies and community members
- Strong crisis management, conflict resolution, and
de-escalation skills. Must show an aptitude for service and for working as part
of a team
- Ability to establish and consistently enforce
appropriate boundaries with patients
- Ability to model positive behavior and demeanor
- Understanding of addiction, co-occurring models, and
- Understanding of patient development and family
- Excellent time management and organizational skills
- Ability to be flexible; problem solver,
self-directed; customer service-oriented, and collaborative
- Skills and ability to engage and develop a rapport
with patients and families of various backgrounds
- Bilingual in Spanish preferred
Job Location: Orange, CA
Job ID: 199