In-Custody Program Manager (Full-time) (Santa Ana, CA)


Reporting to the Senior Program Director, the In-Custody Program Manager leads and directs the overall management, organization, strategy, and operations of the Phoenix House In-Custody Substance Abuse Program. The In-Custody Program Director is responsible for the effective delivery of trauma-informed, evidenced-based services to patients, providing leadership, management and clinical supervision to staff in the delivery of direct service to patients, and ensuring the successful integration of treatment and educational services. The In-Custody Program Manager is responsible for ensuring pillar outcomes are met; People, Quality & Performance.  Employee exercises independent judgment and discretion and reports to Senior Director.


  • Responsible for employee staffing, on-boarding, retention, and administration across assigned programs. Performs managerial duties including recruitment, interviewing, hiring, training, evaluating program supervisory and administrative staff; oversees recruitment and supervision of consultants; manages performance, conducts performance appraisals and recommends salary increases; takes disciplinary measures as needed.
  • Developing a plan for the orientation, development, and training of staff.
  • Institutes and supports employee supervision and coaching system that supports employee development and advancement.
  • Lead a high performing team by developing viable business plans targeting contract maximization or revenue growth
  • Defines programs success indicators/measures and engages in data-based reviews of programs performance against indicators/measures. Prepares and/or manages monthly statistical reporting of program services and other reports required
  • Ensures the delivery of in-custody services
  • Ensures the safety and wellbeing of patients by developing and maintaining a therapeutic milieu.
  • Responsible for all quality assurance, quality record-keeping using an electronic health record, and health and safety of unit and patients and staff. Documentation utilizing an electronic health record system is required.
  • Oversee and coordinate efforts to ensure the program meets or exceeds performance standards as established by the agency, regulatory bodies (HCA, CARF), contractors, and other agency stakeholders.
  • Ensures the safety and wellbeing of patients by the creation and maintenance of a trauma-informed milieu by initiating and monitoring program activities
  • Developing written policies, procedures, and practices for continuous quality improvement.
  • Observing and interacting with staff, patients, and other individuals, as necessary, to ensure the quality of care for patients and program services.
  • Adheres to the professional ethics and conduct of standards as established by professional licensure, the policies of Phoenix House, and legal, funding, and regulatory requirements.
  • Provides leadership to the programs and directs the overall management, organization, and operations of all services and related activities for the In-Custody Program.
  • Establishes, implements, and monitors program goals, objectives, corrective action plans, and procedures, conferring with organization leaders, peers and staff, as necessary.
  • Develops and monitors annual operating plan and budget for all assigned programs, in coordination with Finance.  Manages the fiscal operation of these programs to meet or exceed annual budget expectations; participates in the preparation of annual budget projections or adjustments; monitors expenditures; provides input and coordinates with staff to ensure adherence to budget.
  • Ensures program meets billing expectations.
  • Preparing the facility's budget and managing expenditures according to the facility's budget limitations.
  • Responsible for building successful business relationships with referral sources, local stakeholders, and payors.
  • Maintains advanced knowledge regarding industry standards, regulatory changes, innovations, and trends for program development and improvements.
  • Maintains knowledge of program standards and policies developed by Phoenix House, licensing and other governing bodies; develops personal and professional knowledge by attending educational workshops/conferences, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in in-service programs.
  • Other duties as assigned


The incumbent in this position supervisors lower-level staff.


  • Master's Degree in Social Work, Marriage and Family Therapy or related field
  • LMFT or LCSW with current California Board of Behavioral Sciences (BBS) Registration required
  • Two years post licensure with the ability to provide clinical supervision
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For- Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with patients, families, other staff members, department heads, visitors, external agencies and community members
  • Strong crisis management, conflict resolution, and de-escalation skills. Must show an aptitude for service and for working as part of a team
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds

Job Location: Santa Ana, CA

Job Number: 533