Reporting to the Vice-President of
Finance, the Information Technician Coordinator is responsible for ensuring
system availability and internal customer satisfaction by maintaining network
performance and security.
ESSENTIAL DUTIES AND RESPONSIBILITIES
and configures new hardware and software; maintains inventory of hardware and
software for servers and user computers.
tunes and maintains network performance; gathers, analyzes data and prepares
reports of findings and recommendations.
- Maintain the organization's inventory by
monitoring and updating current supply of materials by properly tracking all
inventory into the HRIS system.
reports and system logs of computer and peripheral equipment and takes
corrective action or makes recommendations as necessary.
network and internet security; Identifies, reviews, recommends, implements and
performs ongoing administration of Firewalls, IDs, spam filters; assigns
appropriate access entitlements.
obtains and applies updates to software, hardware and security related patches
to all operating systems in use as required.
system performance by adjusting server settings.
system monitoring tools to respond to application and hardware failures or
degradation and performs incident management.
end user support; takes ownership of escalated trouble tickets.
with network services staff and others to restore service and/or identify and
correct core problems; recommends systems modifications to reduce user
or recreates user problems to resolve operating difficulties.
performs and manages regular backups to facilitate data integrity, data storage
with technology team to develop and maintain standards, procedures,
methodologies and user guidelines for effective operation, access, control,
backup and recovery of application servers.
closely with other departments; stays abreast of developing network
technologies and provides recommendations regarding the future application of
such technologies and the productivity gains to be achieved.
Information Technology policies and controls to ensure data accuracy, security
and legal and regulatory compliance.
in the development, maintenance and testing of the Agency's Disaster Recovery
solution to ensure the continuity of business in the event of a disaster.
and extends strong and positive relationships with internal customers.
Agency philosophy and mission in all aspects of job description.
feedback with commitment to on-going refinement and professional growth.
confidentiality regarding children, families and agency operations.
- Exercises good
judgment in the performance of duties and responsibilities.
- Bachelor's in science in the field of information technology, or
- Two (2) to three (3) years'
- Must maintain a valid California Drivers' License, have proof of
automobile insurance and maintain a safe driving record based on Phoenix House
KNOWLEDGE, SKILLS, AND ABILITIES
commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE
For– Integrity, Collaboration Appreciation, Respect, Excellence, and
- Working technical
knowledge of current network and PC operating systems, hardware, protocols and
standards. Working knowledge of relational database structure and design.
- Proficiency in MS Office systems
- Knowledge of technology trends and how to apply new
- Knowledge of data privacy and laws (e.g. HIPAA) and
ability to identify and resolve security, reliability and efficiency problems.
- Project management and time management skills.
- Ability to explain technical issues at
appropriate levels to technical and non-technical staff throughout the Agency.
- Establish and maintain effective
working relationships with others
- Communicate effectively with others
both orally and in writing
- Ability to
work effectively in a fast-paced changing environment
- Ability to
model positive behavior and demeanor
time management and organizational skills
- Ability to be flexible; problem solver, self-directed; customer
service-oriented, and collaborative
Job Location: Lake View Terrace, CA
Job Number: 510