MIP Undergraduate Intern (Santa Ana, CA)


Reporting to the Clinical Supervisor, the MIP Undergraduate Intern is responsible for assisting with program operations including program administration, client observation, quality assurance and client intake.


  • Assists support staff in daily patient interactions as needed and as available.
  • Assist admissions team in the intake of new clients by facilitating necessary intake tasks.
  • Assist the quality assurance team as assigned to engage in documentation and compliance reviews.
  • Assist the program administrators by completing various needed tasks including scanning/copying, auditing staff records, organizing paperwork.
  • Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.
  • Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to Managed Care Initiatives.
  • Responsible for dealing competently and courteously with external partners and customers (federal, state, agency, and local government officials) Board Members, volunteers, prospects, donors, clients, and other Phoenix House staff.
  • Develops positive workplace relationships in accordance with Phoenix House Policy and Procedures with staff and peers by offering appropriate support within a nurturing environment while maintaining a high level of professionalism. Oversee and ensure a client-centered approach to service delivery and program operations region-wide.
  • Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time.
  • Attends and participates in program and all staff meetings as directed.
  • Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others.
  • Participate in required MIP and EBP trainings, quarterly online regional and statewide learning collaboratives, monthly instructional webinars, and monthly coaching calls as assigned and required by MIP Coordinator.
  • Other duties as assigned.


  • Minimum of one-year education at the bachelor level related field.
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For- Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking.
  • Proficiency in MS Office systems.
  • Ability to utilize an electronic healthcare record.
  • Establish and maintain effective working relationships with others.
  • Communicate effectively with others both orally and in writing.
  • Ability to work effectively in a fast-paced changing environment.
  • Ability to model positive behavior and demeanor.
  • Excellent time management and organizational skills.
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative.
  • Knowledge of the dynamics of alcohol/drug-related problems and their impact on patients and their families;
  • The social factors involved in substance abuse;
  • The principles and techniques of rehabilitation counseling and their application to individuals possessing chemical dependencies;
  • Community resources available to persons with alcohol/drug-related problems;
  • The physiological and psychological effects of chemical dependency;
  • General social, economic and health problems;
  • Ability to interview and counsel;
  • Bilingual in Spanish preferred.