Medical Assistant (Full-time) (Santa Ana, CA)


The Medical Assistant is responsible for providing supervision to clients/clients and facilitating deliverable services. Coordinates and arranges medical services for the program, while ensuring execution of program policies and procedures and staff and client/client safety measures.


  • Provides client supervision in a safe setting, monitoring and recording client vitals per contractual requirements. 
  • Supervises clients in the self-administration of medication and documents appropriately - complete medication inventories under the supervision of the nursing department.
  • Utilizes and promotes the appropriate treatment model with all clients. Conducting appropriate interventions and providing support.
  • Observing and documenting relevant client information and behaviors. Ensuring communication lines between all departments (Sobering Center, Withdrawal Management, Residential).
  • Maintains accurate documentation in electronic healthcare record, staff log, charts, medication log, facility forms, and/or other reports in a timely manner.
  • Conducts and documents client checks and counts.
  • Conducts and documents drug testing and/or breathalyzer
  • Responsible for maintaining and ensuring all medicines are safely and securely stored.
  • Conducts routine facility checks to ensure facility safety and security.  Including client and property searches.
  • Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time.
  • Attends and participates in program and all staff meetings.
  • Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others.
  • Other duties as assigned.


  • High school diploma required.
  • Certified Medical Assistant certificate, EMT or higher preferred.
  • Minimum of one (1) year working in Healthcare, Mental Health or Substance Abuse treatment field.
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy. 


  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For- Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work effectively in a fast-paced changing environment
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds

Job Location: Santa Ana, CA

Job Number: 480