Operations Manager (Full-time) (Santa Ana, CA)

Salary: $70K-75K


Reporting to the Program Director, the Operations Manager is responsible for provides leadership and administrative management of residential treatment and for adolescents and/or adults.  The Operations Manager is responsible for overseeing the recovery support services and facility services for the Residential Treatment Center.  The Operations Manager reports to the Program Director and exercises independent judgment and discretion as they perform the following


In addition to all components of the above position summary the following ?Essential Duties and Responsibilities? are essential to successful performance in this position


  • Direct recovery support and facility staff relations, including supervision, recruiting, interviewing, hiring, orientation, training, staff evaluations, corrective actions, and recommending termination.
  • Plans, coordinates, and facilitates residential meetings, various celebrations, i.e., sessions, seminars, morning meetings.
  • Creates and maintains recovery support and facility staff work schedules.
  • Participates in the planning and implementation of training programs for the development of recovery support and facility staff Phoenix House staff.


  • Coaches, documents and monitors  employees'  implementation  of  contingency management program and  assures appropriate levels of consequences are given for program violations.
  • Ensures the program participant care approach of Trauma-informed milieu by monitoring and the following activities (Job functions, Case Load Activities, Mealtimes, Personal Hygiene, Morning Wake up, Bedtime and all (un) scheduled activities.)
  • Ensure accurate patient documentation, including admissions, discharges, passes, behavioral issues within the milieu.
  • Oversees shift change processes and procedures.
  • Works with the Clinical Director to review and provide information or input regarding transition planning.
  • Responsible for all recovery support service quality assurance, quality record-keeping using an electronic health record and health and safety of unit and patients and staff. Documentation utilizing an electronic health record system is required.
  • Works with the Clinical Director to review complaints made by patients and decide upon the action to be taken to handle the complaint.
  • Adheres to the professional ethics and conduct of standards as established by professional licensure, the policies of Phoenix House, and legal, funding, and regulatory requirements. 


  • Manages staff labor costs of recovery support and facility staff.
  • Reviews daily units of service to ensure contract billable service requirements are met or exceeded by recovery support and facility.


  • Oversees the performance of all scheduled visual and physical inspections of the facility. These areas will include, outside perimeters (parking lot), kitchen area, all common areas (lounges, dayroom, and visitor's restroom) and program participants living areas. These inspections will be scheduled every hour during an 8-hour shift.
  • Oversee the transportation of program participants in the company vehicle to scheduled court appearances, doctors' appointments, other off-site appointments, and events.
  • Ensures the efficient day to day function of the entire facility.
  • Collaborates with the management team to recommend and implement Capital Improvement Projects.
  • Manage vendor relationships, produce proposals, seek multiple quotes, review purchase orders and maintain vendor certificates of insurance.


The incumbent in this position supervisors lower level staff


  • Bachelor's degree in Psychology or related field or Certified AOD Counselor required
  • AMFT or ACSW registered with BBS a plus
  • At least two years of leadership and management experience in a SUD residential treatment center or similar setting required
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill, and/or ability required

  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Knowledge of evidence-based practices such as Seeking Safety; CBI-SA, Matrix, MAP, Strengthening Families, etc.
  • Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with patients, families, other staff members, department heads, visitors, external agencies and community members
  • Strong crisis management, conflict resolution, and de-escalation skills.
  • Must show an aptitude for service and for working as part of a team
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds
  • Bilingual in Spanish preferred