Parent Partner (Full-time) (Lake View Terrace, CA)

Salary: $18.50-22.00 Hourly

 ***This position has a signing bonus of $2,000, payable of $1,000 after 3 months of service and the other $1,000 after 6 months of service***


Reporting to the Director of Wraparound Services, the Parent Partner is responsible for providing one-on-one support and coaching to the participants' parents/caregivers, ensuring that the parents/caregivers' needs are met and their voices heard.  Attend all Child and Family Team meetings and offers additional support through phone calls and additional face-to-face contact. Able to functions as part of a multi-disciplinary team.  Familiarity with principles of family-centered, strengths-based services.  Knowledge of community resources.  Responsible for a caseload of ten to twelve slots. Upholds regulations established by the Department of Mental Health and the Department of Children and Family Services in Los Angeles County. Aligning services with the vision and shared values of Phoenix House.


  • Facilitate family involvement, provide family support, and act as an advocate for a family in all aspects of the Wraparound process. Guide family through intricacies of service delivery system assist the family to have a voice in Team meetings.
  • Provide in-home direct services using a team and community-based approach. Participate in the Child and Family Team, helping the engagement of child, family, extended family, and informal resources. Participate in the development of Child and Family Plans.
  • Model and coach family in such areas as communication skills, anger management, problem-solving, stress management, appropriate discipline, etc.
  • Shares the story of their journey in order to connect, empower, and give hope to parents.
  • Responsible for timely and accurate completion of client notes, charts, reports, and other documentation related to the treatment and progress of clients in the program per contractual standards. Documentation may include web-based, electronic, and/or paper documents.
  • Maintains an appropriate caseload (10-12 clients) in order to reach the weekly expectation of client contact and billable hours in accordance with Phoenix House Policy and Procedures.
  • Provides crisis intervention as needed (including evenings, nights, and weekends). Participate in the development of appropriate crisis plans.
  • Assist clients and/or their families to access community resources.
  • Develop and maintain a working relationship with agencies, resources, and families to coordinate services. Interface with DCFS, DMH, court systems, schools, and other community liaisons.
  • Attend regularly scheduled staff meetings, community meetings, and other meetings as assigned.
  • Participates in case of supervision on a weekly basis; discusses current caseload, documentation, and productivity; and accepts/implements feedback and direction into direct services with clients. Maintains regular consultation with the Child and Family Team through weekly participation in Internal Team Meeting; and as needed.
  • Maintain the dignity and personal rights as highlighted in our aforementioned regulatory agencies by deploying clear and skilled crisis communication, evasion techniques when program participants display hostile or volatile behaviors which may cause bodily harm to self.
  • Develop positive workplace relationships in accordance with Phoenix House Policy and Procedures with staff  and peers  by offering appropriate support within a nurturing environment while maintaining a high level of professionalism
  • Transport program participants in the personal vehicle to scheduled court appearances, doctors' appointments, other off-site appointments, and events when clinically appropriate.
  • Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
  • Attends and participates in program and all staff meetings
  • Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
  • Other duties as assigned


  • Must be a former parent and/or caregiver of county-related or similar services, successfully transitioned to self-sufficiency (i.e., Mental Health Services, IEP, Regional Center Services, etc.)
  • The qualifying candidate will have had personal experience of interacting with the system, such as DCFS, DMH or Probation, either themselves or with youth under their care
  • At the time of hire, Parent Partners must not have an open DCFS and/or Probation case for a least one (1) year.
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For-Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds
  • Ability to work days, evenings, and weekends
  • Working knowledge of the family patterns, child-rearing practices, special needs, traditions and values of the ethnic and cultural groups served by the program
  • Bilingual in Spanish preferred

Job Location: Lake View Terrace, CA

Job Number: 557