Reporting to the Director of Training
and Quality Assurance, the Quality Assurance Specialist is responsible for
overseeing the functions of data collection and analysis, data reporting, quality
assurance, and quality improvement. Responsibilities include the collection and
analysis of data to ensure contract requirements are met along with minimum
quality assurance and continuous quality improvement, and adherence to all DHCS,
SAPC, and CARF requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Collection of
data, which is evaluated, analyzed and reported to ensure contract and grant
requirements are met.
- Prepare written
reports and analyses setting forth progress, adverse trends, and appropriate
recommendations or conclusions. Findings are reported back to Program Directors
to ensure data drives program related goals.
- Drives the tools
and analysis necessary to improve decision making and performance across all
- Generates weekly
and monthly reports utilizing Electronic Health Record to measure compliance
and report program progress to county and state funders.
- Works with IT and
QA team members to develop QI monitoring tools and develop reporting
- Working with the
Director of Training and Quality Assurance and Program Director or designee
develops a Quality Management Plan and system for quarterly review for the
affected program; produces associated reports.
- Ensure proper CARF
documentation for QR meetings are completed and uploaded
- Regularly Reviews
client charts and associated records at periodic intervals to ensure compliance
with County, State, and CARF requirements.
- Assesses whether
clients receive the appropriate level, type and amount of services in an appropriate
- Assures compliance
with established record keeping standards;
- Evaluates the
quality of services provided compared to clinical best practice guidelines.
- Assist and conduct
utilization review for the facilities insurance clients on an as-needed basis
- Develops and
monitors clinical and administrative processes to assure the quality of care
and regulatory compliance.
- Enter client data
and new staff data into the Electronic Health Record as needed.
- Working with the
Program Director or designee develops “standards of care” for program
participants; provides oversight to assure compliance with “care” standards.
- Leads or
participates in workgroups to improve clinical services or processes
- Plans and provides
training on relevant topics to clinicians, consumers, and Phoenix House staff,
including current EBP groups required by our contracts or Phoenix House
- Plans and provides
Electronic Health Record specific training for staff
compliance with record-keeping standards, appropriateness of services provided,
and/or determines the need for additional services.
- Performs a variety
of complex and independent activities involved in the collection, analysis,
documentation, and interpretation of data related to quality improvement.
- Meets regularly
with multi-disciplinary team members concerning client and program issues;
assists in the development or modification of procedures for improvement of
- Develops forms and
procedures to track and compile information and apply appropriate data analysis
techniques to maintain tracking statistics.
- Maintains liaison
with other provider agencies' Quality Assurance, Utilization Review, and Risk
Management offices as well as related administrative departments; represent
Phoenix House on various quality audit and review committees.
- Stays abreast of
new developments in the field of Quality Assurance/Improvement as related to
mental health, recommend new policies, and revise existing policies/procedures
for compliance with all applicable laws and standards.
- Assists in the process
- Leads or
participates in other projects as assigned
- May assists in the
preparation of grant proposals.
- Analyzes and
recommends positions on policy/procedural/clinical issues, and proposals.
- Consults regarding
case/issue specific clinical questions.
- Maintains provider
- Represents Phoenix
House at meetings, training events, and conferences.
- Provides technical
assistance and consultation to clinicians and staff.
- Ensures compliance
with local, state, and federal confidentiality laws and regulations.
- Attends all
required staff training sessions in accordance with Phoenix House and state
licensing requirements, completes all training on time.
- Attends and
participates in program and all staff meetings.
- Adheres to and
promotes the Phoenix House Mission, Vision, and Values while acting as a role
model for others.
- Other duties as
- The Registered
QA Specialist shall possess a
- High school diploma or its equivalent; and be registered as an Alcohol
and Drug (AOD) Counselor recognized by The Department of Health Care Services
- The Certified QA Specialist shall possess a
- Minimum of a high school diploma or its equivalent; and be Certified as
an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care
- Experience in Substance Abuse or Mental Health preferred
- Experience with SPAC, DMH, Community Care Licensing, and other governing
- Evidenced-Based Trained/Certified in MAP, TF-CBT, SS Preferred
- Bachelor's degree in a related field preferred
- Must maintain a valid California Drivers' License, have proof of
automobile insurance and maintain a safe driving record based on Phoenix House
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated commitment and adherence to Phoenix House Mission, Vision,
and Values: I CARE For– Integrity, Collaboration Appreciation, Respect,
Excellence, and Forward-Thinking
- Proficiency in MS Office systems
- Ability to
utilize an electronic healthcare record
- Establish and maintain effective working relationships with others
- Communicate effectively with others both orally and in writing
- Ability to work effectively in a fast-paced changing environment
- Ability to establish and consistently enforce appropriate boundaries
- Ability to model positive behavior and demeanor
- Understanding of addiction, co-occurring models, and treatment modalities
- Understanding of patient development and family systems
understanding of the residential medical model of treatment, SUD treatment
practices, group facilitation utilizing Evidenced Based Treatments and
continuing care practices that lead to successful discharge transitions for all
- Excellent time management and organizational skills
crisis management, conflict resolution, and de-escalation skills.
- Ability to be flexible; problem solver, self-directed; customer service-oriented,
- Skills and ability to engage and develop a rapport with patients and
families of various backgrounds
- Bilingual in Spanish preferred
Job Location: Santa Ana, CA
Job Number: 522