Senior Program Director (Full-time) (San Fernando Valley, CA)


Reporting to the Vice President, Clinical Director, the Senior Program Director is responsible for the overall management, organization, strategy, and operational success of the multiple programs.  The Senior Program Director is responsible for the effective delivery of trauma informed, evidenced based services to patients and family members. This position provides leadership, management and clinical supervision to staff in the delivery of direct service to patients, and ensuring the successful integration of treatment and educational services in the DMH and SAPC contracts. The Senior Program Director is responsible for ensuring pillar outcomes are met; People, Quality & Performance. 



  • Responsible for employee staffing, on-boarding, retention and administration across assigned programs. Performs managerial duties including: recruitment, interviewing, hiring, training, evaluating program supervisory and administrative staff; oversees recruitment and supervision of consultants; manages performance, conducts performance appraisals and recommends salary increases; takes corrective measures as needed.
  • Developing a plan for the orientation, development, and training of staff.
  • Institutes and supports employee supervision and coaching system that supports employee development and advancement.
  • Lead a high performing team by developing viable business plans targeting contract maximization or revenue growth
  • Quality
  • Defines programs success indicators/measures and engages in data-based reviews of programs performance against indicators/measures. Prepares and/or manages monthly statistical reporting of program services and other reports required
  • Ensures the delivery of a continuum of services within the Department of Mental Health and Substance Abuse and Prevention Contracts

  • Ensures the safety and wellbeing of patients by developing and maintaining a therapeutic milieu.

  • Responsible for all quality assurance, quality record keeping using an electronic health record and health and safety of unit and patients and staff. Documentation utilizing an electronic health record system is required.
  • Oversee and coordinate efforts to ensure program meets or exceeds performance standards as established by agency, regulatory bodies (CCLD, CARF), contractors, and other agency stakeholders.
  • Ensures the safety and wellbeing of patients by creation and maintenance of a trauma- informed milieu by initiating and monitoring program activities.
  • Developing the written policies, procedures, and practices for continuous quality improvement.
  • Observing and interacting with staff, patients, and other individuals, as necessary, to ensure the quality of care for patients and program services.
  • Adheres to the professional ethics and conduct of standards as established by professional licensure, the policies of Phoenix House, and legal, funding and regulatory requirements.
  • Performance
  • Provides leadership to the programs and directs the overall management, organization and operations of all services and related activities for assigned  programs.
  • Establishes, implements and monitors program goals, objectives, corrective action plans, and procedures, conferring with organization leaders, peers and staff, as necessary.
  • Develops and monitors annual operating plan and budget for all assigned programs, in coordination with Finance.  Manages fiscal operation of these programs to meet or exceed annual budget expectations; participates in the preparation of annual budget projections or adjustments; monitors expenditures; provides input and coordinates with staff to ensure adherence to budget.
  • Ensures each program meets billing expectations.
  • Preparing the facility's budget and managing expenditures according to the facility's budget limitations.
  • Responsible for building successful business relationships with referral sources, local stakeholders and payors.
  • Maintains advanced knowledge regarding industry standards, regulatory changes, innovations, and trends for program development and improvements.
  • Maintains knowledge of program standards and policies developed by Phoenix House, licensing and other governing bodies; develops personal and professional knowledge by attending educational workshops/conferences, reviewing professional publications, establishing personal networks, benchmarking state-of-the art practices and participating in in-service programs.
  • Participates, co-leads, and/or coordinates, as needed, on appropriate committees or teams in support of organization's mission, implementation of strategic plan and direction.  Actively participates in organization's policy assessment, development, implementation and review.
  • Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time.
  • Attends and participates in program and all staff meetings.
  • Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others.
  • Other duties as assigned.


The incumbent in this position supervises several programs and positions


·  LMFT or LCSW with current California Board of Behavioral Sciences (BBS) Registration required

·  Must maintain licensure as a condition of employment.

·  Two (2) years post licensure required

·  Five (5) years of supervisor experience, preferably in a clinical setting, required

·  Extensive experience working with a Department of Mental Health (DMH) contract required

·  Experience working with a Substance Abuse Prevention and Control (SAPC) contract and Community Care Licensing a plus

·  Training in Evidenced Based Practices a plus

·  Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


·  Bilingual in Spanish preferred

·  Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For– Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking

·  Proficiency in MS Office systems

·  Ability to utilize an electronic healthcare record

·  Establish and maintain effective working relationships with others

·  Communicate effectively with others both verbally and in writing

·  Ability to work effectively in a fast-paced changing environment

·  Ability to model positive behavior and demeanor

·  Understanding of addiction, co-occurring models, and treatment modalities

·  Understanding of patient development and family systems

·  Excellent time management and organizational skills

·  Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative

·  Skills and ability to engage and develop a rapport with patients and families of various backgrounds

Job location: San Fernando Valley, CA

Job number: 335