Reporting to the Vice President,
Clinical Director, the Senior Program Director is responsible for the overall
management, organization, strategy, and operational success of the multiple
programs. The Senior Program Director is
responsible for the effective delivery of trauma informed, evidenced based
services to patients and family members. This position provides leadership,
management and clinical supervision to staff in the delivery of direct service
to patients, and ensuring the successful integration of treatment and
educational services in the DMH and SAPC contracts.
The Senior Program Director is responsible for ensuring pillar outcomes are
met; People, Quality & Performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for
employee staffing, on-boarding, retention and administration across assigned
programs. Performs managerial duties including: recruitment, interviewing,
hiring, training, evaluating program supervisory and administrative staff;
oversees recruitment and supervision of consultants; manages performance,
conducts performance appraisals and recommends salary increases; takes corrective
measures as needed.
- Developing a plan
for the orientation, development, and training of staff.
- Institutes and supports
employee supervision and coaching system that supports employee development and
- Lead a high
performing team by developing viable business plans targeting contract
maximization or revenue growth
- Defines programs
success indicators/measures and engages in data-based reviews of programs
performance against indicators/measures. Prepares and/or manages monthly
statistical reporting of program services and other reports required
delivery of a continuum of services within the Department
of Mental Health and Substance Abuse and Prevention Contracts
Ensures the safety
and wellbeing of patients by developing and maintaining a therapeutic milieu.
- Responsible for
all quality assurance, quality record keeping using an electronic health record
and health and safety of unit and patients and staff. Documentation utilizing
an electronic health record system is required.
- Oversee and
coordinate efforts to ensure program meets or exceeds performance standards as
established by agency, regulatory bodies (CCLD, CARF), contractors, and other
- Ensures the safety
and wellbeing of patients by creation and maintenance of a trauma- informed
milieu by initiating and monitoring program activities.
- Developing the
written policies, procedures, and practices for continuous quality improvement.
- Observing and interacting
with staff, patients, and other individuals, as necessary, to ensure the
quality of care for patients and program services.
- Adheres to the
professional ethics and conduct of standards as established by professional
licensure, the policies of Phoenix House, and legal, funding and regulatory
leadership to the programs and directs the overall management, organization and
operations of all services and related activities for assigned programs.
implements and monitors program goals, objectives, corrective action plans, and
procedures, conferring with organization leaders, peers and staff, as
- Develops and
monitors annual operating plan and budget for all assigned programs, in
coordination with Finance. Manages
fiscal operation of these programs to meet or exceed annual budget
expectations; participates in the preparation of annual budget projections or
adjustments; monitors expenditures; provides input and coordinates with staff
to ensure adherence to budget.
- Ensures each
program meets billing expectations.
- Preparing the
facility's budget and managing expenditures according to the facility's budget
- Responsible for
building successful business relationships with referral sources, local
stakeholders and payors.
- Maintains advanced
knowledge regarding industry standards, regulatory changes, innovations, and
trends for program development and improvements.
knowledge of program standards and policies developed by Phoenix House,
licensing and other governing bodies; develops personal and professional
knowledge by attending educational workshops/conferences, reviewing
professional publications, establishing personal networks, benchmarking
state-of-the art practices and participating in in-service programs.
co-leads, and/or coordinates, as needed, on appropriate committees or teams in
support of organization's mission, implementation of strategic plan and
direction. Actively participates in
organization's policy assessment, development, implementation and review.
- Attends all
required staff training sessions in accordance with Phoenix House and state
licensing requirements, completes all training on time.
- Attends and
participates in program and all staff meetings.
- Adheres to and
promotes the Phoenix House Mission, Vision, and Values while acting as a role
model for others.
- Other duties as
The incumbent in this position supervises
several programs and positions
LCSW with current California Board of Behavioral Sciences (BBS) Registration
maintain licensure as a condition of employment.
years post licensure required
years of supervisor experience, preferably in a clinical setting, required
· Extensive experience
working with a Department of Mental Health (DMH) contract required
working with a Substance Abuse Prevention and Control (SAPC) contract and Community Care Licensing a plus
Evidenced Based Practices a plus
maintain a valid California Drivers' License, have proof of automobile
insurance and maintain a safe driving record based on Phoenix House policy
KNOWLEDGE, SKILLS, AND ABILITIES
in Spanish preferred
commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For–
Integrity, Collaboration Appreciation, Respect, Excellence, and
in MS Office systems
utilize an electronic healthcare record
and maintain effective working relationships with others
effectively with others both verbally and in writing
work effectively in a fast-paced changing environment
model positive behavior and demeanor
of addiction, co-occurring models, and treatment modalities
of patient development and family systems
time management and organizational skills
be flexible; problem solver, self-directed; customer service-oriented, and
ability to engage and develop a rapport with patients and families of various
Job location: San Fernando Valley, CA
Job number: 335