Wrap Facilitator


In addition to all components of the above position summary the following ?Essential Duties and Responsibilities? are essential to successful performance in this position

  1. Provides direct services to clients and families by facilitating the Child and Family Team (CFT) meetings and completing the necessary documentation.
  2. Assesses and documents the needs and strengths of clients and/or families per contractual standards.
  3. Participates in treatment team meetings with the Wraparound Clinician to continually formulate a psychosocial diagnosis and update treatment plans in support of the client's therapeutic needs.
  4. Provides crisis intervention as needed (including evenings, nights, and weekends). Participate in the development of appropriate crisis plans.
  5. Attend regularly scheduled staff meetings, community meetings, and other meetings as assigned. Interface with DCFS, DMH, court systems, schools, and other community liaisons.
  6. Responsible for timely and accurate completion of client notes, charts, reports, and other documentation related to the treatment and progress of clients in the program per contractual standards. Documentation may include web-based, electronic, and/or paper documents.
  7. Maintains an appropriate caseload (10-12 clients) in order to reach the weekly expectation of client contact and billable hours in accordance with Phoenix House Policy and Procedures.
  8. Participates in case of supervision on a weekly basis; discusses current caseload, documentation, and productivity; and accepts/implements feedback and direction into direct services with clients. Maintains regular consultation with the Child and Family Team through weekly participation in Internal Team Meeting; and as needed.
  9. Maintain the dignity and personal rights as highlighted in our aforementioned regulatory agencies by deploying clear and skilled crisis communication, evasion techniques when program participants display hostile or volatile behaviors which may cause bodily harm to self.
  10. Develop positive workplace relationships in accordance with Phoenix House Policy and Procedures with staff  and peers  by offering appropriate support within a nurturing environment while maintaining a high level of professionalism
  11. Transport program participants in personal vehicles to scheduled court appearances, doctors' appointments, other off-site appointments, and events.
  12. Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
  13. Attends and participates in program and all staff meetings
  14. Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
  15. Other duties as assigned



The incumbent in this position has no supervisory responsibilities


  • Bachelor of Arts or Science in Human Services, Social Work, or Psychology (or)
  • Three (3) years' experience working with high-risk children/youth in either child welfare, probation, or mental health systems in Wraparound.
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy



To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill, and/or ability required

  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic healthcare record
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds
  • Working knowledge of the family patterns, child-rearing practices, special needs, traditions and values of the ethnic and cultural groups served by the program
  • Ability to work days, evenings, and weekends
  • Bilingual in Spanish preferred