Wraparound Parent Partner (Bilingual Spanish
Reporting to the Director of Wraparound Services, the Parent Partner is
responsible for providing one-on-one support and coaching to the participants'
parents/caregivers, ensuring that the parents/caregivers' needs are met, and
their voices heard. Attend all Child and
Family Team meetings and offers additional support through phone calls and
additional face-to-face contact. Able to functions as part of a
multi-disciplinary team. Familiarity
with principles of family-centered, strengths-based services. Knowledge of community resources. Responsible for a caseload of ten to twelve
slots. Upholds regulations established by the Department of Mental Health and
the Department of Children and Family Services in Los Angeles County. Aligning
services with the vision and shared values of Phoenix House.
at $15 hr. DOE.
ESSENTIAL DUTIES AND
family involvement, provide family support, and act as an advocate for a family
in all aspects of the Wraparound process. Guide family through intricacies of
service delivery system assist the family to have a voice in Team meetings.
in-home direct services using a team and community-based approach. Participate
in the Child and Family Team, helping the engagement of child, family, extended
family, and informal resources. Participate in the development of Child and
and coach family in such areas as communication skills, anger management,
problem-solving, stress management, appropriate discipline, etc.
the story of their journey in order to connect, empower, and give hope to
for timely and accurate completion of client notes, charts, reports, and other
documentation related to the treatment and progress of clients in the program
per contractual standards. Documentation
may include web-based, electronic, and/or paper documents.
an appropriate caseload (10-12 clients) in order to reach the weekly
expectation of client contact and billable hours in accordance with Phoenix
House Policy and Procedures.
crisis intervention as needed (including evenings, nights, and weekends).
Participate in the development of appropriate crisis plans.
clients and/or their families to access community resources.
and maintain a working relationship with agencies, resources, and families to
coordinate services. Interface with DCFS, DMH, court systems, schools, and
other community liaisons.
regularly scheduled staff meetings, community meetings, and other meetings as
in case of supervision on a weekly basis; discusses current caseload,
documentation, and productivity; and accepts/implements feedback and direction
into direct services with clients. Maintains regular consultation with the
Child and Family Team through weekly participation in Internal Team Meeting;
and as needed.
the dignity and personal rights as highlighted in our regulatory agencies by
deploying clear and skilled crisis communication, evasion techniques when
program participants display hostile or volatile behaviors which may cause
bodily harm to self.
positive workplace relationships in accordance with Phoenix House Policy and
Procedures with staff and peers by offering appropriate support within a
nurturing environment while maintaining a high level of professionalism
program participants in the personal vehicle to scheduled court appearances,
doctors' appointments, other off-site appointments, and events when clinically
all required staff training sessions in accordance with Phoenix House and state
licensing requirements, completes all training on time
and participates in program and all staff meetings
to and promotes the Phoenix House Mission, Vision, and Values while acting as a
role model for others
be a former parent and/or caregiver of county-related or similar services,
successfully transitioned to self-sufficiency (i.e., Mental Health Services,
IEP, Regional Center Services, etc.)
qualifying candidate will have had personal experience of interacting with the
system, such as DCFS, DMH or Probation, either themselves or with youth under
the time of hire, Parent Partners must not have an open DCFS and/or Probation
case for a least one (1) year.
maintain a valid California Drivers' License, have proof of automobile
insurance and maintain a safe driving record based on Phoenix House policy
KNOWLEDGE, SKILLS, AND
commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE
For- Integrity, Collaboration Appreciation, Respect, Excellence, and
in MS Office systems
to utilize an electronic healthcare record
and maintain effective working relationships with others
effectively with others both orally and in writing
to work in a fast-paced environment and to make decisions independently and
communicate effectively when dealing with clients, families, other staff
members, department heads, visitors, external agencies and community members
to establish and consistently enforce appropriate boundaries with patients
to model positive behavior and demeanor
of addiction, co-occurring models, and treatment modalities
of patient development and family systems
time management and organizational skills
to be flexible; problem solver, self-directed; customer service-oriented, and
and ability to engage and develop a rapport with patients and families of
to workdays, evenings, and weekends
knowledge of the family patterns, child-rearing practices, special needs,
traditions and values of the ethnic and cultural groups served by the program
in Spanish preferred
Job Location: Lake View Terrace, CA
Job ID: 191